Refund Policy

Last updated: September 28, 2026

We want you to be happy with your plan, and we'd rather fix a problem than leave you with a service that doesn't work for you. This Refund Policy explains when you can get your money back and how to ask for it. It is part of our Terms and Conditions.

1. When you can get a refund

You can request a full refund within 7 days of activation (the day your login was delivered) if:

  • the Service does not work on your device or internet connection, and
  • we have not been able to fix the problem together with you on WhatsApp.

Most problems are fixed quickly with the right app or setting, so please contact us first. If the issue can't be solved, we'll refund you.

2. Other situations we will refund

  • Duplicate payment: if you were charged twice for the same order.
  • Order not delivered: if you paid and we could not deliver your login.
  • Service unavailable: if the Service is unavailable for an extended period because of a problem on our side, we will offer a refund for the affected time or an extension of your plan.

3. When refunds are not available

  • Requests made after the 7-day window, except in the cases listed in section 2.
  • When the Service works correctly on your device but you simply changed your mind after using it.
  • When problems are caused by your internet provider, home network or device and the Service works on a suitable connection or device.
  • Fees charged by third-party apps (for example an app activation fee) or by your bank or payment provider.
  • Accounts suspended for breaking our Terms and Conditions, such as sharing or reselling a login.

4. How to request a refund

  1. Message us on WhatsApp using the button on this page.
  2. Include your account username, the date of your order and a short description of the problem.
  3. We'll work through the issue with you. If we can't fix it, we'll confirm your refund.

5. How refunds are paid

Refunds are made to the original payment method whenever possible. Once approved, we send the refund within 5 business days. How long it takes to appear on your statement depends on your bank or payment provider. When a refund is issued, the account is deactivated.

6. Renewals

Renewals (recharges) follow the same rules. Because a renewal extends a login that has already been working for you, device-compatibility refunds usually apply only to first purchases or to a new device we could not get working.

7. Partial refunds

We do not offer partial refunds for unused time on a plan, except as described in section 2 or where required by law.

8. Chargebacks

If something is wrong, please contact us before opening a dispute with your bank. We usually resolve issues much faster than a chargeback process, and a chargeback on a working account may lead to the account being suspended while the dispute is reviewed.

9. Changes to this policy

We may update this Refund Policy from time to time. The version in effect on the date you paid applies to that purchase.

10. Questions

If you have any questions about refunds, message us on WhatsApp. We're happy to explain before you order.